Registering as a buyer on List99.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
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Why do I need to register?
Registering with ceceron.com grants automatic access to List99.com. All our users who either buy and/or sell on list99.com must register with Ceceron.com because we need to collect information for legitimacy verification.
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What do I do if my application has not been accepted?
To request a review of your application, you may call the Buyer Relations Department at 940-595-4704.
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How do I change my user ID?
You cannot change your user ID. The User ID you obtain from Ceceron.com is the same user ID you will have for List99.com. If you must change your user ID, you will have to re-register with a new user ID.
What do I do if I forget my user ID and/or password?
Click here if you have forgotten your user ID and/or password. You may also call the Buyer Relations Department at 940-595-4704 to retrieve your user ID or password.
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Finding Merchandise
How do I start buying?
Once you have registered and found auctions of interest, place your bid by entering your maximum bid in one of the "Place Bid" boxes located at the top and bottom of the auction page.
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How do I find merchandise?
Find merchandise easily using one of the following methods:
oHome Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category.
oSearch Bar - Use our search box to find auctions by keyword, product category, location, lot size, condition, or shipping option.
oAdvanced Search - Use our Advanced Search to find auctions that meet more detailed criteria. You are able to search by seller, auction id, auction title, price, and many other criteria.
oEmail Alerts - If you sign up to receive our Email Alerts, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences.
oSearch Agents - Search Agents are product searches that you create based on the specific criteria you indicate. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results occur, we will email you with the matching results twice a week.
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What types of merchandise do you offer?
Our categories of product consist of clothing & accessories, jewelry & watches, computers & networking, consumer electronics, general merchandise, house wares, hardware & equipment, and vehicles.
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What conditions of merchandise can you find on List99.com?
oNew - New items are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer.
oUsed - Used assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and rarely contain any documentation, additional parts, and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and may require additional maintenance and repair.
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How can I be notified of items for sale?
You may sign up for Email Alerts or set up a Search Agent in order to be notified when new merchandise is available.
Any member of Ceceron.com wishing to buy an item can ask a Seller a question about any of our auctions. Click on the "Questions and Answers" icon on any auction page and type in your question. The question will be sent directly to the seller, and the seller will post their response to your question on the Q&A board. Note: Before asking a question, please check to see if someone else has already posted the same question.
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How can I find out where the merchandise is located?
The location of the merchandise can be found under the Asset Information section of the auction page.
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How do I file a dispute?
Disputes must be filed within 2 business days of delivery of merchandise and a dispute form must be submitted. To download a PDF version of our dispute form, please click here. We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by List99.com.
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What is your policy regarding chargeback’s and credit card fraud?
List99.com offers an efficient dispute process, providing resolution for any dispute filed because of gross misrepresentation. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargeback’s as an alternative way to resolve a dispute. Any buyer who attempts to rescind a credit card transaction (i.e. chargeback’s) without our express written consent will be IMMEDIATELY banned from List99.com.
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Bidding
How do I place a bid?
Place your bid by entering your maximum bid amount in the "Place Bid" box on any auction view page.
Once you click "Submit Bid," we will ask you to confirm your shipping information. After you have provided us with this information, the system will display a confirmation screen of all your desired bids, allowing you to verify your information before you click on "Confirm Bid". Upon winning an auction, you will still need to use PayPal to complete the transaction and submit payment.
Am I required to submit shipping and credit card information to place a bid?
No, your shipping information will be the same info you provide for your Ceceron.com membership. It will be cross-referenced with your information on PayPal during the payment of the transaction. If the information does not match the transaction will not be completed.This information is used for your protection for validation purposes only. A validated bidding environment protects your interest and ensures that only qualified buyers are bidding against you. Should you become a winning bidder, this information is needed to ensure timely processing of your transaction and rapid receipt of your merchandise.
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How can I automatically increase my bid? What is Proxy Bidding?
You can use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder outbids your LOWEST minimum bid, the system will automatically place another bid for you putting you back as the current winning bidder. The proxy bidding system will continue to make LOWEST minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your proxy bid. Proxy bids are completely private and are never displayed to other bidders.
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What if I lose connectivity while bidding?
The bid only goes through after you have received a confirmation page. If this page does not appear, the bid is not valid and was not accepted. If you do not receive a confirmation page please call Buyer Relations immediately at 940-594-4935.
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How do I know if I've been outbid?
You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into My Account.
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How can I monitor the status of my bids?
You can monitor the status of your bids on all auctions by clicking on the Active Auctions and Watchlist tab in the My Account section.
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How do I know if I've won the auction?
After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and/or delivery to the shipping address on file.
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How can I cancel a bid?
A bid is a binding contract. Once the bid has been placed, and accepted it cannot be cancelled.Bids can be retracted if an item is confirmed to have been improperly described. Also bids can be cancelled automatically if a seller cancels a listed item due to a sale prior to that auction closing date. All buyers are provided avenues to communicate with sellers prior to placing any bids.
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Why does the auction closing time get extended when the auction is about to close?
This a standard method of ensuring fairness in the auction process, and is used by many other auction sites. When a bid is submitted within the final 3 minutes of an auction, we automatically extend the auction closing time by 3 minutes in order to prevent auction sniping - the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids placed in the last 3 minutes before closing. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.
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I am a new/first time buyer on List99.com, and I have already won 2 auctions. Why can't I place a bid on any additional auctions?
It is our policy to allow first time buyers to have no more than 2 outstanding transactions that require payment at one time. Once your outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid without any restrictions. A completed transaction is one that has been paid, received, and the merchandise has been approved by the buyer.
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Payment
How do I pay?
If you are the winning bidder of an auction, as soon as the auction is closed you will receive an e-mail notification with payment instructions. You may pay for your auctions online by logging into My Account and click on Pending Transactions in the My Account tools.
U.S. buyers may pay via PayPal, or credit card, with a limit of $5000 per transaction for PayPal .
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What are the different payment options?
Presently we offer two payment options:
oPayPal - PayPal is widely used for online transactions. U.S. buyers may pay for any transaction up to $5000 using a PayPal account. In order to pay for your auctions via PayPal, simply log in to My Account on the List99.com website and follow the payment instructions under Transactions. All PayPal payments must be made in U.S. dollars from U.S. accounts, and we do not accept e-checks. Please keep in mind that payments via PayPal can only be made by initiating payment from the List99.com website. If you do not have an account with PayPal, you may click the link at the bottom of the List99.com website to sign up for an account. Be sure to set up your account on PayPal prior to bidding on List99.com, because it takes a few days to establish an account with PayPal.
oPickup and Pay – The Pick up and pay option is available for buyers who live close together and do not wish to pay for shipping costs. The buyer will have to agree to this method for the transaction to be completed, and both buyer and seller must confirm they have completed the transaction online after the exchange. Both are given 15 days to confirm completion of a transaction.
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Can I use more than one payment method to pay for a transaction?
Payments for any transaction must be submitted using only one payment source (preferably PayPal). We are not able to split transaction amounts in order for the total to be paid using more than one payment method.
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What does it cost me to buy on List99.com?
We do not charge a fee to register or browse through our online marketplace. As a winning bidder, you pay the final auction price, a $00.99 buyer's premium, and appropriate shipping fees, which are collected by us prior to goods being shipped from the seller's location.
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What is a Buyer's Premium?
A buyer's premium is a standard auctioneering fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment, shipping and inspection. Unless otherwise stated in the auction, our standard buyer's premium is $00.99, that’s it. Only 99 cents. No more paying 5% -35% commissions like you find on some other auction services or websites.
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When is my payment due?
Payment by winning bidder is due immediately upon the close of the auction. This payment includes the full amount of the winning bid, the buyer's premium, and finalized shipping charges. Payment must be received within 2 business days of auction closing to avoid any penalty and/or cancellation.
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Is there a penalty if I don't make my payment on time?
There is a cancellation fee applied to any late payments. This fee is 15% of the auction lot price or $20, whichever is greater. If we do not receive the funds or payment within the specified time frame, your transaction will be aborted and your access to the auction site may be suspended.
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Is your payment processing secure?
Yes. The payments are processed through Paypal.com and final confirmation sent to our site.
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Which currencies do you accept?
Currently, we only accept payment in U.S. Dollars.
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Can I pay for more than one transaction at once?
You can pay for several transactions at once if paying with PayPal; you must process each transaction individually.
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How do I check the status of my payment?
We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in My Account.
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How long does it take for a payment to clear?
PayPal payments will post to your List99.com account within 1-5 days of processing.
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I am a Canadian buyer. Why can't I use my PayPal account?
We only accept payment via PayPal from our U.S. customers because, at this time, we do not have the infrastructure to verify addresses outside of the U.S. In order to qualify for payment via PayPal, the user must supply a U.S. address for their contact, billing and shipping information, and the customer must pay for the transaction in U.S. dollars using a U.S. account.
Who is responsible for shipping and/or shipping costs?
The buyer is responsible for all shipping costs.
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May I arrange my own shipping?
To determine whether you may arrange your own shipping on a particular auction, you should refer to the shipping terms given on the auction page. Eligible auctions will indicate "Buyer MAY Arrange Shipping" or "Buyer MUST arrange shipping."
Before submitting payment, you will have the option to click on a button that reads "Arrange your own shipping." This button will appear on the payment summary only when an auction is eligible for this option. Clicking on it will automatically remove shipping costs and recalculate your total amount due. Once the transaction is paid, you will receive an e-mail confirming that the sale has been completed. When you arrange your own shipping, you need to sign a shipping waiver form. By signing the shipping waiver and submitting the form, you agree to waive your right to dispute the merchandise, as you assume responsibility at the point of pick-up
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How long will it take for me to receive the items?
Depending on the shipping method, shipment can take between 1 and 12 business days.
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How do I check the status of my shipment?
The shipping status of your transaction can be found online by clicking on the Transactions link from the menu on the left of My Account.
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After Receiving Merchandise
Are there any guarantees on the merchandise?
No guarantees are, or should be, implied outside of what is listed in the auction description.
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Submitting a Dispute
How can I file a dispute for merchandise I have received?
If you wish to file a dispute, you must submit our online dispute form through PayPal within 48 hours (excluding weekends and national holidays) of receiving your merchandise.
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Who is responsible if the merchandise I receive is not in the condition stated in the auction listing, missing parts, or grossly misrepresented?
If the items were damaged in transit, you will be responsible to file a claim with the carrier/shipping service. If the items received are not in the condition stated in the auction, are missing parts, or are grossly misrepresented, you should file a dispute claim and note this in your feedback. Once a dispute claim is filed, List99.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.
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Can I return the merchandise after it has been delivered?
This would be determined during the dispute process. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.
Please do not return merchandise before being asked by List99.com to do so, as this would prevent us from efficiently tying your merchandise with your account and dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.
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Account Management
How do I monitor my transactions?
You can monitor active and completed transactions from your account.
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How do I add items to my watchlist?
You can add items to your watchlist two different ways:
oAuction View Page - Click on the item you are interested in watching. While in the auction view page you will see a link that says “watch this item”. Click on that link and the item will be added to your watch list.
You can view auctions from your watchlist in your account.
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Where do I view questions and answers I have asked about an item?
You can ask a seller a question by clicking on the "Ask seller a Questions" link at the top of the auction view page. By clicking this link you can also view other questions other members have asked about the auction.
There is also a link in your account that will show you specific questions you have asked about an auction and the seller’s response.
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How do I set up a search agent?
You can create and manage search agents from your account. Search Agents are simply searches you name and save. The Search Agent does the rest. They find auctions matching your unique search criteria and they email auction results directly to you. Results are emailed twice a week, on Tuesdays and Thursdays. Notifications for all of your agents will come in a single email. You can also run your Agent anytime here on our Search Agent page.
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Where do I manage my profile?
You can manage your profile from your account. Here you can change your contact and password information.